All items can be returned to little home within a legal period of 14 days from receipt of the order. For this, you just need to notify us of your intention to return one (s) item (s) and the reason for your return, to the following address: [email protected] The product must be returned in its original condition and in its original packaging, intact, in perfect condition for resale, accompanied by all possible accessories, instructions for use and documentation, and must not have been used, worn, or have suffered from deterioration, however slight, and be in a perfect state of cleanliness. Return costs are the responsibility of the customer. little home recommends the customer to carry out the shipment by taking all the guarantees so that the package arrives at destination and intact (colissimo followed, registered shipment, additional insurance guaranteeing him if necessary the compensation of the products up to their market value actual in the event of theft or loss of the goods, etc.), the return being made at the risk of the customer.
All returns must be sent to the following address :
little home sarl
45, rue Jeanne d'Arc
The invoice or delivery note must be attached to the package.
Any product having been used for personal or professional purposes, worn, damaged, incomplete or whose original packaging is damaged (apart from the normal opening of the packaging) will not be refunded, exchanged or returned. to the sender. Any product returned within a period exceeding 14 days following receipt of the order will not be refunded, exchanged or returned to the sender. Any personalized product will not be refunded or exchanged. Any special order (personalized quote) will not be refunded or exchanged. Baby / child teats are neither taken back nor exchanged for hygienic reasons. Items purchased on sale or promotions may be subject to an exchange or a voucher, but may not be subject to a refund.
In the case of a refund, it will be made within 14 days, except for transport costs. If the customer received a promotional advantage when ordering (reduced price, free shipping costs, etc.), they will be reimbursed at the price they actually paid or should have paid if they no longer responded to the conditions to benefit from it. In the event that the sum of the items kept by the customer no longer reaches the amount allowing him to benefit from the delivery costs offered, a lump sum of € 4 will be deducted from the amount to be reimbursed (participation in delivery costs). Neither the customs costs nor the actual shipping costs of the first shipment will be refunded, even if these were initially offered.
In the event of using your right to retract, the simple return of your order without declaration or the refusal to take your delivery at home or at a pick up station is not enough to express your wish to retract. If you wish to exercise your right to retract, you must complete the retract form available here. In the event of the exercise of the right to retract, little home is required to reimburse the sums paid by the customer, free of charge, except the shipping returning costs. The refund is due within a maximum of 14 days.