Terms of Sales
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1. Acceptance of conditions
The customer acknowledges having read, at the time of ordering, the specific conditions of sale set out on this screen and expressly declares to accept them without reservation.
These general conditions of sale govern the contractual relationship between little home sarl and its client, both parties accepting them without reservation. These general conditions of sale will prevail over any other conditions appearing in any other document, except prior, express and written derogation.
Automatic recording systems are considered as proof of the nature, content and date of the order. little home sarl confirms the acceptance of his order to the customer at the email address that the latter will have communicated. The sale will not be concluded until confirmation of the order. little home sarl reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order. The information stated by the buyer, when taking the order commits it: in case of error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be to deliver the product.
The delivery address will be the address as indicated by the customer. It is important that this information is fair and complete. The customer must verify the conformity of the information entered. little home cannot be held responsible for any inconvenience caused by inaccurate or incomplete information. In the event of re-shipment, all costs incurred will be borne by the customer.
After order confirmation, little home sarl undertakes to deliver to its carrier, all the references ordered by the buyer. This carrier undertakes him by contract with little home sarl to deliver the order to the address of the buyer provided by little home sarl. In the case of transport in a so-called cash on delivery system, the customer undertakes to pay the carrier or his representative the full amount indicated during the order confirmation.
In addition, for deliveries outside mainland France, the customer undertakes to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the country of receipt of order.
The delivery will be made by La Poste in colissimo followed at home or relay according to the customer's choice of transport in Metropolitan France. Any delays do not give the right to the buyer to claim damages. In the event that the package has not been picked up (at a drop-off point or by post) within the allotted time, all costs incurred will be borne by the customer.
The deliveries in the countries of the EEC are made by the post in colissimo followed Europe. For deliveries outside the EEC, deliveries are made by international postal services. In the case of a technical product, the customer will pay particular attention to checking the proper functioning of the device delivered, to read the instructions for use which is supplied to him.
In the event of a delay in delivery linked to the carrier, the customer must inform little home within 10 days of the dispatch notice sent automatically by little home on the day of shipment, so that an investigation can be opened.
The goods always travel at the risk of the recipient. Always check your package upon arrival. The customer is responsible for checking the packages upon receipt, in the presence of the delivery person, and must immediately notify little home and the carrier of any problems found (damaged package, etc.). This statement must be specified on the carrier's delivery slip. In the event that this is not done, little home cannot accept any claim.
In case of apparent defects, the buyer has the right to return under the conditions provided in this document. Are considered as force majeure releasing the seller from his obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied.
If during the ordering, one of the articles is available in a period longer than 24h to 48h, all the articles will be dispatched at the same time to the customer.
Our delivery methods:
- Colissimo Point Collection - Pickup / Pickup Station drop-off
With Colissimo Point Retirement you have several withdrawal methods to choose from to collect your package:
- in Pickup locations, you can choose one of the 7,500 local merchants in the Pickup network, near your home, your place of work or vacation, to which you wish to be delivered. Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and e-mail. You can then pick it up within 10 working days. After this time, your package will be returned to us.
- at Pickup Station, you can choose one of 500 automatic withdrawal instructions to have your package delivered. Set up on your route (train station, metro, parking, shopping centers, etc.) they are accessible 7 days a week and 24 hours a day (except instructions subject to opening hours of shopping malls and transport zones). Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and e-mail. The latter will specify your withdrawal codes allowing you to withdraw your package for 3 working days. After this time, your package will be returned to us.
- Colissimo Point Withdrawal - By post
At La Poste, you can choose the establishment to which you wish to have delivered (without prior receipt of your invoice at home) from the 10,000 post offices available throughout mainland France. Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and e-mail. You can then pick it up within 10 working days. After this time, your package will be returned to us.
- Colissimo Domicile
Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours, directly in your mailbox. If it is not large enough and you are absent, a delivery notice will be posted allowing you to choose on the Internet a new delivery date within 6 working days or to collect your package the next day at 3 p.m. within post office of your choice. If you do not express a choice, you can then collect your parcel at your home post office, within 15 days.
- Express / Chronopost
Next day delivery before 1 p.m. to your home in mainland France and Monaco for all orders placed before 12 p.m. Monday to Thursday - Excluding bulky items. In case of absence, the package is pending in the nearest post office.
4. Return and exchange
All items can be returned to little home within a legal period of 14 days from receipt of the order. To do this, simply notify us of your intention to return an item and the reason for your return, to the following address: [email protected] The product must be returned in its original condition and in its original packaging, intact, in perfect condition for resale, accompanied by all possible accessories, instructions for use and documentation, and must not have been used, worn, or have suffered from deterioration, however slight, and be in a perfect state of cleanliness. Return costs are the responsibility of the customer. little home recommends the customer to carry out the shipment by taking all the guarantees so that the parcel arrives at destination and intact (colissimo followed, registered shipment, additional insurance guaranteeing him if necessary the compensation of the products up to their market value actual in the event of theft or loss of the goods, etc.), the return being made at the risk of the customer.
All returns must be sent to the following address:
little home sarl
45, rue Jeanne d'Arc
The invoice or delivery note must be attached to the package.
Any product having been used for personal or professional purposes, worn, damaged, incomplete or whose original packaging is damaged (apart from the normal opening of the packaging) will not be refunded, exchanged or returned. to the sender. Any product returned within a period exceeding 14 days following receipt of the order will not be refunded, exchanged or returned to the sender. Any personalized product will not be refunded or exchanged. Any special order (personalized quote) will not be refunded or exchanged. Baby / child teats are neither taken back nor exchanged for hygienic reasons. Items purchased on sale or promotions may be exchanged or a voucher, but may not be subject to a refund.
In the event of an exchange in mainland France, which is only possible for the same item from the fashion department, but of a different color or size, and subject to the availability of the item, the costs of reshipment to the customer are taken supported by little home. If the item desired in exchange is more expensive than the returned item, a balance will be payable. Otherwise, you will receive a credit note in the amount of the price difference.
In the case of a refund, it will be made within 14 days, except for transport costs. If the customer received a promotional advantage when ordering (reduced price, free shipping costs, etc.), they will be reimbursed at the price they actually paid or should have paid if they no longer responded to the conditions to benefit from it. In the event that the sum of the items kept by the customer no longer reaches the amount allowing him to benefit from the delivery costs offered, a lump sum of € 4 will be deducted from the amount to be reimbursed (participation in delivery costs). Neither the customs costs nor the actual shipping costs of the first shipment will be refunded, even if these were initially offered.
You have 14 days (from the receipt of the articles) to form an opinion. The simple return of the goods without declaration or the refusal to take delivery is not sufficient to express your wish to retract. In case of exchange or refund, return the new item (s) in its original packaging (s), intact, in perfect condition for resale, accompanied by any accessories, instructions for use and documentation. To do this, you must complete the withdrawal form available here: withdrawal form
In the event of exercise of the right of withdrawal, little home sarl is required to reimburse the sums paid by the customer, free of charge, with the exception of return costs. The refund is due within a maximum of 14 days.
The price is expressed in euros.
The price indicated on the product sheets does not include transport.
The price indicated in the order confirmation is the final price, expressed all taxes included and including VAT for France and the EEC countries. This price includes the price of the products, the costs of handling, packaging and conservation of the products, the costs of transport and commissioning.
The price invoiced to the customer is the price indicated on the order confirmation sent by little home sarl.
The price of the products is payable in cash on the day of the actual order.
Payment is made by Credit Card or Paypal. Online, Paypal allows you to pay via a bank server in a secure environment.
The order validated by the customer will be considered effective only when the bank payment centers concerned have given their agreement. In case of refusal of said centers, the order will be automatically canceled and the customer notified by email. In addition, little home sarl reserves the right to refuse any order from a customer with whom there is a dispute.
This contract is subject to French law. little home sarl cannot be held liable for damages of any kind, whether tangible or intangible, which may result from a malfunction or improper use of the products sold. The same is true for any modifications to the products resulting from the manufacturers. In the event of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution in particular with the help of a professional association of the branch, of a consumer association or any other advice of his choice. It is recalled that the search for the amicable solution does not interrupt the "short time" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the appreciation of the Courts, compliance with the provisions of this contract relating to the contractual guarantee supposes that the buyer honors his financial commitments to the seller.
Complaints or disputes will always be received with attentive benevolence, good faith is always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will first contact the company to obtain an amicable solution. Failing this, according to article R631-3, the consumer can seize either one of the jurisdictions territorially competent under the code of civil procedure, or the jurisdiction of the place where he lived at the time of the conclusion of the contract or the occurrence of the damaging fact.
little home sarl guarantees that all the selected products comply with French law.
In all cases little home sarl cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country, the responsibility of little home sarl is systematically limited to the value of the product in question, its value date of sale and this without the possibility of recourse to the brand or the company producing the product.
In any event, the customer benefits from the legal guarantee of eviction and hidden defects (Art.1625 and following of the Civil Code) as well as from the legal guarantee of conformity (Art.L217-4) on the condition that the buyer prove the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the civil code); if the buyer applies to the courts, he must do so within a "short time" from the discovery of the hidden defect (art.1648 of the civil code). You can contact customer service: 5 days a week (Monday to Friday during office hours) at the telephone number: 03 21 73 64 09 or by email at [email protected]
10. Legal information
It is compulsory to provide the personal information collected for distance selling, this information being essential for the processing and delivery of orders, the preparation of invoices and warranty contracts. The defect of information involves the non validation of the order. In accordance with the Data Protection Act, the processing of personal information relating to customers has been declared to the National Commission for Information Technology and Liberties (CNIL number: 1769246V0). The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise with little home sarl. In addition, little home sarl undertakes not to communicate, free of charge or with consideration, the contact details of its customers to a third party.
11. Confidentiality policy
A / Introduction
B / Protection of your personal data
When you use our services, you trust us to process your data. The confidentiality of your personal data is important to us. Your personal data is collected only for the following purposes:
. Management of your orders: the personal data that you transmit to us (name, first name, postal address, telephone number, email address) can be transmitted only to service providers who contribute directly to the management and processing of your orders and for which it is necessary to access your personal data entered by our customers when creating and using their account.
. Customer relationship related to the processing of your orders when necessary
. Customer information relating to information and commercial offers from little home (newsletter, VP, sales).
In accordance with the law "Informatique et Libertés", the personal data that you entrust to us are only kept for the duration necessary with regard to the purposes mentioned above, that is to say why they were collected.
The processing of personal information relating to customers has been the subject of a declaration to the National Commission for Information Technology and Liberties (CNIL number: 1769246V0). little home undertakes not to communicate, free of charge or with consideration, the contact details of its customers to a third party.
C / Right of access and rectification of your personal data
In accordance with the regulations applicable to personal data and in accordance with the General Data Protection Regulations (GDPR), you have the right to access, rectify, delete and object to personal data concerning you.
The exercise of these rights is subject to certain rules. To exercise one or more of your Data Protection rights, send us your request by email by filling out the contact form located on our site or by mail by contacting us at the following address, indicating your identity (surname, first name, email address) and mentioning the address to which we can answer you: little home, 45 rue Jeanne d'Arc, 62000 Arras France. All requests must be signed and accompanied by a photocopy of a valid identity document bearing your signature. Our response will be sent to you within one month of receiving your request. In addition, in accordance with the law, you can communicate to little home the specific directives that you wish to exercise after your death.
D / Commercial offers and newsletters:
You are likely to receive by email information from us concerning our online store as well as our commercial offers relating to our products. If you do not wish to do so, you can unsubscribe from our newsletter at any time by following the link at the bottom of each e-mail, by making your request via our contact form located on our site, or by writing to us at 'following address: little home, 45 rue Jeanne d'Arc, 62000 Arras France.
E / Cookies
Cookies will also record information such as your browsing habits. This data is then collected and transferred to a Google server. Once recorded, they will be analyzed in order to facilitate your navigation but also to offer you advertisements which correspond to you.
For information on your different options for managing cookies depending on your browser, please consult the following help or support services:
Safari: Preferences> Security
Firefox: Tools> Options> Privacy> History> Custom settings
Chrome: Settings> Show advanced options> Privacy> Content settings
Internet Explorer: Tools> Internet Options> Privacy> Settings
Cookies have a lifespan limited to thirteen months.
For more details, the user can also consult the CNIL website and in particular the page:
For more details concerning the Regulation on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (general regulation on the protection of data), the user can also consult the CNIL website: https://www.cnil.fr/fr/reglement-europeen-protection-donnees
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